What happens after I contact you?
From first message to first shipment.
- Steps, first message to dispatch
- 09
- Phases
- 04
- Signatures, at programme review and approval
- 02
- Named merchandiser, from step 03 to dispatch
- 01
Who you talk to
One name carries your programme.
Your first reply comes from our merchandising team. From the quotation on, one named merchandiser carries your programme to dispatch; the pattern master joins them for sampling, and the QA department reports the inspection of your order.
Merchandising team: 01 Send enquiry and 02 Share tech pack or reference.
Your named merchandiser: 03 Programme review, 04 Sampling, 05 Approval, 06 Fabric + production, 08 Packing and 09 Dispatch.
Pattern master: 04 Sampling.
QA department: 07 Quality.
Read across: each bar marks a step at which that person or team is your contact. The step numbers match the route above and the steps below.
Phase 01Steps 01–03
Enquiry and quotation
From your first message to a costed style. It closes when you approve the quotation and the sampling plan.
Send enquiry
You send
- The garment and range you are sourcing
- An approximate quantity per style
- Your target delivery window
On our side
Read the enquiry against our ranges and capacity, and come back with the questions that shape a quotation.
You receive
- A reply from our merchandising team
- The questions that decide your costing
You deal withMerchandising team
Start an enquiryShare tech pack or reference
You send
- A tech pack, a sketch or a physical reference sample
- Artwork for any embroidery or print
- Your NDA, if you want it signed first
On our side
Return your NDA signed, or send a mutual one, then pass your files only to the team developing your style.
You receive
- The signed NDA, the same working day when it comes with your first message
- Questions on anything the pack leaves open
You deal withMerchandising team
How to prepare a tech packProgramme review
You send
- Your size range and size chart
- Packing and labelling requirements, or your vendor manual
- A target price, if you have one
On our side
Review construction, fabric, value addition and quantity, check capacity against your delivery window, and cost the style.
You receive
- A quotation against your specification
- A sampling schedule to plan your critical path
You deal withYour named merchandiser
You sign offThe quotation and the sampling plan
What we need for a quote
Phase 02Steps 04–05
Sampling and approval
Samples go back and forth until the fit is right. It closes when you sign the counter sample, the reference for bulk.
- 01CollarPoint length and spread
- 02Pocket placementMeasured from the shoulder point
- 03Sleeve lengthShoulder point to cuff edge
- 04ChestMeasured flat, below the armhole
- 05Body lengthTo the hem, and the shape of its curve
Sampling
You send
- Fit comments on each sample, as one consolidated list
- Any change to measurements, fabric or trims
On our side
Develop and grade the pattern, make proto and fit samples, and revise them against your comments.
You receive
- Proto and fit samples
- Salesman samples, where your programme needs them
You deal withYour merchandiser, with the pattern master
The sampling stagesApproval
You send
- Written approval of the counter sample
- The final size chart, with tolerances
On our side
Make the counter sample in bulk fabric and trims, and keep the signed piece as the reference for bulk.
You receive
- The counter sample for your sign-off
- The bulk schedule, confirmed against your delivery window
You deal withYour named merchandiser
You sign offThe counter sample: the reference for bulk
Pre-production checklist
Phase 03Steps 06–07
Production and quality
Your purchase order is made against the approved sample and inspected on the line and again before dispatch.
Fabric + production
You send
- Your purchase order, by style, colour and size
- Sign-off on bulk fabric or trims, where your programme asks for it
On our side
Source fabric and trims against the approved sample, then run your order across the Bhiwandi floor and partner units in parallel.
You receive
- Progress against the agreed schedule, at a rhythm confirmed against the programme
You deal withYour named merchandiser
Cut, sew and bulk productionQuality
You send
- Your quality manual or inspection requirements
- Notice of any buyer or third-party inspection you plan
On our side
Inspect your order on the line and again before dispatch, and tell you the result.
You receive
- The inspection outcome for your order; the report format is confirmed against the programme
You deal withQA department
How quality is controlled
Phase 04Steps 08–09
Packing and dispatch
Packed to your specification, then delivered within India or documented and handed over for export.
Packing
You send
- Your labelling and packing specification
- Carton marks, barcodes and any ticketing requirements
On our side
Pack retail-ready to your specification, mark the cartons and prepare packing lists.
You receive
- Packing lists for the shipment
- Cartons marked as you specified
You deal withYour named merchandiser
Packing requirementsDispatch
You send
- The delivery address, or your forwarder and shipping instructions for export
On our side
Deliver within India, or prepare the export documentation and hand the goods over for shipment to your market.
You receive
- Goods at your warehouse or the agreed handover point
- Export documentation for the shipment
You deal withYour named merchandiser
Export documentation guide
What you approve
Two signatures decide the bulk.
Bulk is made against what you sign here: first the costed specification, then the counter sample. Where your programme asks for it, you also sign off bulk fabric or trims at step 06.
Step one is a short message.
Send the garment, an approximate quantity and your delivery window. The tech pack or sample can follow.